We want to give you superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email PrivateCrowd@BanqueBoBo.com to tell us how we can help.

What you'll need to tell us so that we can help you:
  • your personal details,
  • what's gone wrong and
  • what you want us to do to put things right.
We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within 10 working days. For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision. We'll give you regular updates. And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.

Any disputes / complaints between the Users (investors or project owners) and the Operator of PrivateCrowd (UAB Bourgeois Boheme Fintech) shall be settled under the Complaint Handling Policy.

If you're unhappy with the outcome, you can submit your complaint to the Bank of Lithuania within one year. You can do it by (i) using an electronic instrument of reviewing complaints via E-Government Gateway; (ii) filling in the prepared form or (iii) drawing up a free-format statement and sending it to the Supervision Service of the Bank of Lithuania, Zirmunu str. 151, LT-09128 Vilnius, e-mail: pt@lb.lt. More information about the procedure of contacting the Bank of Lithuania is available here.

If you think that your complaint was reviewed improperly you have the right to appeal to a court of the Republic of Lithuania following the procedure provided by the laws and regulations of the Republic of Lithuania.

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